We’ll take care of your needs – Quickly and reliably.
Whether it’s a warranty claim or a repair – Your issue is in good hands with us.
Whether it’s a warranty claim or a repair – We’ll take care of it.
Your satisfaction is our top priority. If you notice a defect in one of our products or services, you can quickly and easily file a warranty claim or request a product repair here. Our service team will review your request and get back to you as soon as possible.
How the warranty claims process works
To give you transparency, we have a clearly structured process for handling warranty claims:
Submit a warranty claim or request a repair
Please submit your request using our contact form before returning any products or commissioning a repair.
After submitting your request, you will receive an RMA number, which must be clearly indicated on the shipping documents for your return.
You can also download our warranty claim form as a PDF, complete it, and return it. Please provide the product number/PCB number/assembly number, serial number, delivery note or invoice number, the date of purchase (if applicable), and a brief description of the issue.
Prepare the product for return
You can find all the information about returns, repairs, packaging, and shipping costs in our returns and repairs instructions (opens as a separate PDF).
Review by the relevant department
Our staff review your information and the documents you have submitted.
Additional information requested
If we need additional information, we will contact you directly.
Proposed solution
Depending on the circumstances, we will get back to you with possible solutions. These might include a repair, replacement, or technical analysis.
Resolution
Once your warranty claim has been processed, we will inform you of the resolution.
Please note: We do not issue a separate resolution report for repairs.
Frequently Asked Questions (FAQs)
Here you’ll find the most frequently asked questions about warranty claims, repairs, returns, and how they are handled – all summarized in one place so you can quickly find the information you need.
How long does it take to process a warranty claim or repair?
You will usually receive a response within 2–3 business days.
What documents should I provide?
You can find all the details in the warranty claim form. To assist us, you can include additional information such as photos, test reports, or information concerning the repair.
What happens if my warranty claim or repair request is rejected?
We will explain why and, if necessary, suggest alternative solutions.
How does the returns process work?
You can find all the information about making a return here.
How can I get an update on my warranty claim or repair?
You will receive an automatic notification as soon as your request has been processed. If you have any questions, please feel free to contact our service team at any time.
Can I file a warranty claim or request a repair for an older product?
Warranty claims may be filed within the statutory warranty period of two years. Please check whether this period is still in effect. Repairs made after the warranty period has expired are subject to a fee.
Who can submit a warranty claim or repair request?
In principle, anyone who has purchased any products directly from us. For warranty claims concerning third-party products or accessories from other manufacturers, please contact the supplier.
Can I include additional documents when submitting my warranty claim?
Yes, you can attach photos, test reports, or other documents using our contact form.
Who pays for the return shipping costs?
The cost of returning an item depends on the specific circumstances. For details, please see our returns instructions (opens as a separate PDF).
Is it possible to get a replacement product before my case is closed?
In certain cases, we offer advance replacements. Please contact our service team directly about this.